1.) PAYMENT

• The deposit guarantees your assembly date and is non-refundable.  However, we can move the assembly date due to issues such as non-delivery or landscaping, with 24 hours’ notice.
• The balance is due to the crew upon completion on the day of the assembly and must be paid in cash, as stated in these ‘Terms and Conditions’, which are stated on your deposit invoice and our website.  Please have the cash payment ready in advance.
• Our crews travel all over New England and often work long days, so banking and other check-related issues can be difficult.  At the same time, they have daily travel and work expenses to meet.

2.) SELECTING A SITE:

• The area where you want to place the playset must be relatively flat and level.  As with most playset kits, if the ground is not level, the playset will not be level and possibly unsafe.  The customer is responsible for ensuring the playset is flat and level enough before our arrival.  If possible, we will do our best to assemble and install your playset in your selected location.  Here is a link to a helpful video.
• Select a site in your yard that is level and free of rocks, stumps, tall grass, trees, and other protrusions.
• Complete site preparation before the installation date.
• Select a site with good drainage and no water collection.  Swing sets installed in areas of poor drainage may void the product warranty.
• ASTM Guidelines recommend a 6-foot safety zone around your entire playset.  Add this safety zone to the dimensions shown for the playset model you purchase.  Also, make sure that there are no overhead obstacles, such as tree branches.

3.) PARTS INVENTORY

• Please ensure that all boxes have arrived.  Please do not open any sealed boxes.  However, if any boxes arrive open or damaged, please inventory these boxes for missing or damaged parts.  Each box should have an inventory sheet.
• Please move all loose pieces to the playset area.  We will move any heavy sealed boxes, but it adds a lot of time to our day if we need to move armfuls of loose pieces.  This service will incur an additional charge.
• Please order and receive any missing parts before we arrive to assemble your playset.  We are not responsible for damaged or missing parts.  A second trip to install them would require an additional $100 trip charge.

4.) BEFORE OUR ARRIVAL

• Please ensure that the playset and surrounding work areas are clear and unobstructed. 
• If your playset is on grass, it should be freshly mowed.  Tall grass makes it very difficult to find dropped screws.  We do not want a child to be injured by stepping on a sharply pointed screw after assembly.
• If you use a fill such as mulch, wood chips, pea gravel, etc., please add this after the playset is assembled and installed.  The playset must sit on and be anchored to solid ground.
• Please keep children away from the work area until the installer gives the OK to start playing.
• Please keep all dogs inside or on a leash away from the work area until the installer has left the property.
• Please ensure all pet feces have been cleaned up in the area, all lawn sprinklers have been turned off, and any lawn care services have been canceled for the day.
• Please ensure all lawn sprinklers are turned off; you will be responsible for any sprinkler system components that interfere with the swing set installation.
• The installer will not be responsible for damage to sprinkler system components located within the designated work area.

5.) IN CASE OF RAIN

• Please note that all installation dates are tentative due to unforeseen circumstances, such as inclement weather.
• We typically work during occasional light showers or rain, which occur only part of the day.  This is a judgment call for the installer, but we strive to complete your assembly on the scheduled day.
• However, the installer may need to cancel if steady rain is predicted for the day or even a good part of the day.  Assembly manuals, like our cordless drivers, cordless drills, battery chargers, and other tools, can often get damaged.
• If we need to cancel, we will reschedule as soon as possible.  This may mean assigning it to someone else or even doing two in a day.  We will always do our best to complete your playset assembly as soon as possible.

6.) OUR ARRIVAL

• We typically arrive between 7:00 a.m. and 8:00 a.m., unless we’ve made other arrangements.  Your assembler has your contact phone number and will call you if they will be more than 5 or 10 minutes late.
• Sometimes, your assembler may have two assemblies in a single day.  In this case, they will call you in advance to arrange an alternative arrival time, if it differs from 7 and 8 a.m.

7.) YOUR PRESENCE IS REQUIRED

• We require that you or an adult representative at least 18 years of age be home during the installation.  This individual must have the authority to authorize the correct placement of the swing set and to make decisions or answer questions that may arise.  Moving the swing set after installation will result in additional charges.
• If you must leave, please make sure that we can reach you.  Also, please ensure that either the assembler has paid before you leave, or you have arranged for payment upon completion of the assembly.

8.) CANCELLATION OR POSTPONEMENT OF YOUR ASSEMBLY AFTER OUR ARRIVAL

• If you decide to cancel or postpone your assembly after our arrival, you will owe the installer a $100.00 trip charge to help cover travel expenses and lost time.
• We may inform you of an issue with your location or the playset.  However, you hired us to assemble it, and that is what we came to do.  You decide whether to proceed.  We are simply looking out for you and your children’s safety.

9.) PLAYSET LOCATION MUST BE FLAT & LEVEL

• The area where you want the playset must be flat and level.  As with most playset kits, if the ground is not level, the playset will not be level and may be unsafe.
• In addition to safety concerns, some playsets cannot be constructed unless the area is completely flat and level.  This is particularly important when a bridge or stairs connect two towers or fort structures.
• You can check the level by measuring and marking out the size of the area needed for your playset.  Then, with inexpensive wood stakes, line, and a line level from your local hardware store, you can check the area for levelness front to back and side to side.
• If you are unsure if the area is flat and level across an area large enough for your playset, please consult a landscaper.  Due to our schedule and the distances we travel, we cannot make a special trip to survey your site. 
• The homeowner is responsible for ensuring that the area is sufficiently flat and level to assemble and install the particular playset.
• When we arrive, if we find that your chosen playset area is inadequate, we may advise you or suggest another location, but the choice is always yours.  If, based on our advice, you decide additional landscaping work is needed before assembly, you will pay a $100.00 trip charge to the installer at that time.  They have travel expenses and have lost a workday.
• We cannot sink playset posts or sections into the soil to level the playset.  Any wood placed beneath the soil will rot, regardless of the wood type.

10.  LEVELING YOUR PLAYSET AREA

• We do not provide general landscaping or earthmoving services.  We do not have the equipment or tools to do so, and we typically do not have enough time during a workday to do this and assemble the playset.  Because of the distance we usually travel, it is more cost-effective for you to hire a local landscaper for this purpose.

11.) POSITIONING OF YOUR PLAYSET, SWING SET, OR PLAYSCAPE

• Please specify the position and indicate where you would like it to be placed.  You can mark this area by measuring your playset and placing markers to indicate the exact location.
• Moving your playset after it is assembled will incur an additional cost.  This isn’t easy without removing the swing beam, rock wall, slide, ladder, any bridges, and disconnecting from other towers if they exist.
• If you are unsure of the exact positioning, please inform the installer in advance so you can inspect it once the tower is assembled.  The assembled swing beam can then be held up to the completed tower so you can see what the completed playset and positioning will look like before completion, and attach all of the peripheral components.

12.) ALTERATIONS

• We assemble your playset according to the instructions in the assembly manual.  Alterations may damage the playset or cause other safety and liability issues.

13.) SAFETY CONCERNS

• Please keep all pets, children, and helpful or curious adults out of the area.  Our typical day is very full, and we need to work safely, quickly, and uninterrupted.

14.  DAMAGED OR MISSING PIECES

• Please note that most of these playsets are imported from China.  Even though the wood is often referred to as “cedar” or perhaps “Chinese cedar,” it is not.  The wood is cypress wood (Cunninghamia Lanceolata), a significant export from China.  It is a fast-growing cypress with many of cedar’s rot-resistant characteristics, but it is much lighter and more brittle than cedar.
• Often, boards arrive damaged or split.  Also, even though many arrive pre-drilled, or we pre-drill them and then only seat the screw flush or just slightly below the surface, they still split.  This is typically not the assembler’s fault.
• The manufacturer can replace any damaged or missing boards.  Most playset companies are very aware of this issue and are very good about sending replacement boards.  However, we cannot return and reinstall any replacement pieces, and they will not be included in the original assembly fee.  You can negotiate with the assembler, do it yourself, or hire a local handyperson.

15.) UP-CHARGES

• Typically, there are no up-charges for the vast majority of assemblies.  Some examples of the need for an up-charge would be:
• A.)  Installation cost includes most locations throughout New England.  An additional mileage charge may apply for remote locations that are not easily accessible.
• B.)  Someone has attempted to put the playset together, and due to improper assembly, we have to take it apart and start over, adding a significant amount of work and time to the assembly.  Additionally, parts may be missing or scattered, making them difficult to locate.  Often, parts have been sitting exposed to the weather for so long that they become damaged, or it is difficult or impossible to see part numbers. 
• C.)  The area where the playset is going is far away from the boxes, or we have to move them over rugged terrain, significantly adding to the assembly time and labor.  We price assemblies based on the typical distance of moving playset boxes from the average garage or driveway to the other side of the house, with good access to a typical backyard area near the house.
• D.)  The boxes have been opened with loose parts away from the assembly area.  Transporting armfuls of loose parts can add time to our assembly and labor.
• E.)  We are asked to level the playset area, which is within our capability, but is not included in the assembly price.
• Upcharges for these types of issues are at the assembler’s discretion.  The assembler should state these upfront, when asked to do the additional work, or as soon as they realize extra time and labor will be involved.

16.) BOXES AND PACKING MATERIALS

• The installer will condense all packaging materials and place them in or near your trash bins.  We do not break down or remove wood pallets.

17.) FINAL INSPECTION

• Please inspect the playset and ensure you are happy with the assembly before paying the installer the balance and the crew leaves.  Due to our schedule and travel distance, we cannot return to address any issues.
• Your lead assembler is an independent contractor who is fully responsible for the safe and correct assembly and installation of your playset or swing set.  Please discuss any issues or concerns with them.  However, if you can’t resolve a problem or are unhappy with the assembly, please let me know.

(Revised 09/17/26)